Rose Lux Moisturizer

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make your shopping experience smooth and convenient.

Return Eligibility:

• Items must be returned in their original condition, unused, and with all tags attached within [number of days] days of receiving your order.
• We reserve the right to refuse returns that do not meet these criteria.

Return Process:

• To initiate a return, please contact our customer service team to request a return authorization. Include your order number, reason for return, and any relevant details.
• Once your return is approved, you will receive instructions on how to proceed with sending back the item.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
• We recommend using a trackable shipping method to ensure your return is received successfully.

Refund Processing:

• Refunds will be issued to the original payment method used for the purchase within [number of days] days of receiving the returned item.
• Refund amounts will exclude any shipping charges unless the return is a result of a product defect or an error on our part.

Exchanges:

• We do not offer exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or a refund.

Contact Us:

• If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team at VL Skin Care and Cosmetics.

Shipping Policy

Thank you for shopping with us! Please take a moment to review our shipping policies to understand how we process and deliver your orders.

Processing Time:

• Orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays) after payment is received.

Shipping Methods:

• We offer standard shipping options through our preferred carriers. Expedited shipping may be available at an additional cost.

Shipping Rates:

• Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before completing your purchase.

Delivery Time:

• Delivery times vary based on the shipping method selected and the destination. Typically, standard shipping takes 3-7 business days for domestic orders, while international orders may take longer.

Order Tracking:

• Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.

Shipping Restrictions:

• We currently only ship to addresses within the [country/countries] and do not support international shipping at this time.

Lost or Damaged Items:

• In the rare event that your package is lost or arrives damaged, please contact our customer service team within 7 days of delivery to file a claim.

Returns & Refunds:

• For information on returns, exchanges, and refunds, please refer to our Returns Policy on our website.

Contact Us:

• If you have any questions or need further assistance regarding shipping, please don't hesitate to reach out to our customer service team at VL Skin Care and Cosmetics.