Rose Lux Cleanser

Shipping Policy

Thank you for shopping with us! Please take a moment to review our shipping policies to understand how we process and deliver your orders.

Processing Time:

• Orders are typically processed and shipped within 1-3 business days (excluding weekends and holidays) after payment is received.

Shipping Methods:

• We offer standard shipping options through our preferred carriers. Expedited shipping may be available at an additional cost.

Shipping Rates:

• Shipping rates are calculated based on the weight of your order and the destination. You can view the shipping cost during the checkout process before completing your purchase.

Delivery Time:

• Delivery times vary based on the shipping method selected and the destination. Typically, standard shipping takes 3-7 business days for domestic orders, while international orders may take longer.

Order Tracking:

• Once your order has been shipped, you will receive a tracking number via email to monitor the status of your delivery.

Shipping Restrictions:

• We currently only ship to addresses within the [country/countries] and do not support international shipping at this time.

Lost or Damaged Items:

• In the rare event that your package is lost or arrives damaged, please contact our customer service team within 7 days of delivery to file a claim.

Returns & Refunds:

• For information on returns, exchanges, and refunds, please refer to our Returns Policy on our website.

Contact Us:

• If you have any questions or need further assistance regarding shipping, please don't hesitate to reach out to our customer service team at VL Skin Care and Cosmetics.

 

Return Policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to make your shopping experience smooth and convenient.

Return Eligibility:

• Items must be returned in their original condition, unused, and with all tags attached within [number of days] days of receiving your order.

• We reserve the right to refuse returns that do not meet these criteria.

Return Process:

• To initiate a return, please contact our customer service team to request a return authorization. Include your order number, reason for return, and any relevant details.

• Once your return is approved, you will receive instructions on how to proceed with sending back the item.

Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.

• We recommend using a trackable shipping method to ensure your return is received successfully.

Refund Processing:

• Refunds will be issued to the original payment method used for the purchase within [number of days] days of receiving the returned item.

• Refund amounts will exclude any shipping charges unless the return is a result of a product defect or an error on our part.

Exchanges:

• We do not offer exchanges at this time. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or a refund.

Contact Us:

• If you have any questions about our return policy or need assistance with a return, please reach out to our customer service team at VL Skin Care and Cosmetics.